Privacy Policy

General

Tixly B.V. ("Tixly") provides a sales system for the sales and administration of event tickets and related products (hereafter referred to as "the System" or "Tixly System").
Those who use the System are Tixly "Customers". Tixly Customers are fully responsible for their events and for their own privacy policies.
Tixly is only the technical supplier of the System. All questions regarding the events and the Customer’s processing of personal data should be addressed directly to the respective Customer.

Collection of Personal Data

Tixly collects personal data in connection with:

• The purchase of tickets for events or products where a Customer uses the Tixly System
• When you contact us via e-mail or Facebook

Usage of Personal Data

Tixly stores and processes personal data on behalf of the Customer and in accordance with applicable data protection legislation.
This means Tixly protects the personal data stored in the System and ensures that you have the right to request information about which of your personal data is stored.

Depending on which event or product you purchase, the responsible Customer may vary.

Personal data processed may include:

• Name
• E-mail address
• Telephone number
• Postal address
• Date of birth
• Social security number
• Payment card details
• Any other information you provide in connection with a purchase or other communication with Tixly

Who is Responsible for Your Personal Data?

Tixly acts as a data processor, processing personal data on behalf of the Customer (the data controller) and ensuring it is handled in accordance with current legislation.

Why Does Tixly Process Personal Data?

Your personal data is processed in order to:

• Fulfil our obligations to you as a ticket buyer (e.g., providing access to your tickets, enabling ticket recovery if lost)
• Fulfil contractual obligations to our Customers
• Manage card and app payments
• Improve the purchasing process and other services
• Maintain customer support and communication
• Process refunds of purchases

Who Has Access to Your Personal Data?

Personal data may be accessed by Tixly staff and by data processors engaged by Tixly Customers.
Unless there is a legal obligation, data will not be disclosed to third parties.

Tixly never sells or discloses personal data to third parties for marketing purposes.
All persons with access to personal data are bound by confidentiality and required to process data in accordance with GDPR (law nr. 90/2018).

How Long is Personal Data Stored?

Tixly stores personal data only for as long as necessary to fulfil the purposes described above or as required by law or contractual obligations with Customers.

Your Rights

Under GDPR, you have the following rights in relation to your personal data:

• The right to access your personal data
• The right to request correction (rectification) of inaccurate data
• The right to request deletion (erasure) of your data (see below)
• The right to request restriction of processing
• The right to data portability
• The right to object to processing in certain circumstances

Right to Deletion

You have the right to request deletion of your personal data.
To exercise this right, please contact us at info@tixly.com.
We will process your request in accordance with applicable data protection laws and contractual obligations.

Security

Tixly takes appropriate technical and organizational measures to protect the personal data being processed.
These measures are designed to provide a level of security appropriate to the risk, considering:

• The technical possibilities available
• The costs of implementation
• The specific risks associated with processing
• The sensitivity of the personal data involved

Updates to this Privacy Policy

Tixly updates this privacy policy as necessary.
The latest version is always available at tixly.com.

Contact

Tixly B.V.
info@tixly.com

You also have the right to lodge a complaint with your local Data Protection Authority if you believe your data is not being processed in compliance with applicable legislation.

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This privacy policy applies from 21 January 2020 (last updated: 7 September 2025).